A little clarity helps.
Find answers for setup, paycheck reviews, data backups, and purchases. If you still need help, reach us directly.
For help with ShyftPay for iPhone, email hello@shyftpay.app. Please remove paystub details, patient information, bank details, and other sensitive records from messages or screenshots.
Get started
Set up your workplace and pay rules, then log each shift. Enter actual start and end times, unpaid breaks, and relevant tags. The app estimates gross earnings from your inputs; it does not calculate taxes, deductions, or take-home pay.
Review a paycheck
Enter a paystub or import a clear photo or PDF for on-device text suggestions. Check each current-period field and earnings line against the original document before confirming. Then compare it with your logged shifts. Missing or unclear amounts stay unknown; they are not treated as zero.
What Free includes
Free includes one completed comparison of a new paycheck, once. Its saved result remains viewable, and rechecks of a previously compared paycheck are free while that record is available. Shift tracking, estimates, saved records, and personal ledger backups remain free. Plus unlocks unlimited new-paycheck comparisons and PDF/CSV inquiry exports. Deleting or restoring local ledger data does not reset the one-time free allowance on that device.
If a comparison looks wrong
Review shift dates, break times, pay periods, overtime basis, premium rules, and paystub categories. A saved comparison preserves the inputs used at the time; after editing them, recheck the paycheck. A difference is a prompt to investigate, not a finding that your employer made an error.
Back up, restore, or delete
Open Settings → Your data to create a password-protected backup. It includes your workplace, shifts, paystubs, comparisons, and inquiries. Restore shows a preview before replacing local data. ShyftPay cannot recover a forgotten backup password. Deleting the ledger does not remove exported files, Apple device backups, or the device-only free-use marker; see the privacy policy.
Manage purchases
Open Settings → Plan & purchases to restore purchases or manage Plus. Apple handles payment and renewal. Cancel through Apple subscription settings; deleting the app or ledger does not cancel Plus. For an App Store refund request, use Apple’s refund service.
Privacy, terms, and app license
Read the privacy policy for app, website, and support-message data handling. The ShyftPay service terms explain product use and Plus features. Our app license guide links to Apple’s Standard EULA, which governs the iPhone app.
Tell us what happened.
Include the app version, iPhone model, and steps to reproduce. Redact personal and banking information from screenshots. If you are testing through TestFlight, you can also send feedback there.
Email support